Refund policy
At DeSantis Jewelry, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.
Returns
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You may request a return within 14 days of delivery if you change your mind or are not satisfied.
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Items must be unused, in their original condition, and in the original packaging.
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To start a return, please contact us at the email below with your order number.
Refunds
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Once we receive and inspect the returned item, we will notify you by email.
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Approved refunds will be issued to your original payment method within 1–2 business days.
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Shipping costs are non-refundable unless the item is defective or we sent the wrong product.
Exchanges
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Exchanges are available for defective, damaged, or incorrect items.
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If you need a different size or replacement, please contact us within 14 days of delivery.
Return Shipping Costs
- Customer pays return shipping.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Earrings
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Custom or personalized jewelry
Contact Information
To request a return or ask questions about your order, please contact us:
DeSantis Jewelry
Email: brent@desantisjewelry.com
Phone: +1 505 350 2722
Address: DeSantis Jewelry Co. 2518 East Lady Ann Road Tombstone AZ, 85638