Just wanted to let you know that the pendant and chain look great. Excellent job and thanks for all your help!
Greg
I wanted to provide you and your staff with some well deserved feedback on my new ring! I received it in the mail yesterday and I was like a little child at Christmas time when I opened the box! I am extremely pleased with the craftsmanship behind this piece. It is exactly what I had been looking for in the end result.
I'm sure you are aware of how much of a risk it is to you and customers to request a custom process via email or telephone without actually being able to touch or view the actual item or interpret to you what they are looking for. I was very leary of going this route, and my fears had been confirmed initially when I viewed the attachment of the "first" ring. I felt I was responsible for purchasing something that was not everything I had hoped for, and I was just wasting money trying to produce something that could not be done. But after expressing how dissapointed I was in conversation with you, I felt as though you had been just as distrought in me not being pleased. To me, that is the foundation of an excellent jeweler! I do not know of any jeweler in my vicinity that would have "torn down" what they created and started over from scratch to ensure absolute satisfaction on my part. Not to mention, even accepting the proposal to begin with.
I would recommend your firm to anyone who is searching for "imagination transformed" into a beautiful piece of jewelry to be treasured for a lifetime. Extreme thanks to all of you at DeSantis. I will definitely be a return customer for years to come!
Tammy K., PA
The ring arrived this morning. I am very pleased with it and the fit is excellent. Thanks also for a very quick delivery.
Regards,
J.B., OH
The ring arrived yesterday, looks even better than the picture, nice , VERY nice finish. Now thats the way to get it right. Just one question, if I had an idea for a ring to be made could you do it? Just a thought.
Again thanks, well done
Ronald, NY
Thank you for the excellent work you did on the 2t pendant you designed for Rayna. She loved it and so did I. It was a very special gift and I am very thankful for the wonderful service I received from you.
I will definitely recommend your expertise to all my friends and will return for any further jewelry needs I have.
Again, thank you so much.
Regards,
Donita, AZ
A positive experience all the way around. The opal pendant was of obvious quality, and other than the little hiccup we had around delivery, I'd say I'm completely satisfied with the whole transaction. Most of all, my wife loved it, and she says it will always remind her of a wonderful trip we took last year out to your part of the country.
Thanks again for all your help!
Vince, NY
I just wanted to thank you for the great customer service I experienced when ordering the beautiful cross ring for my Brother.
I was very apprehensive about ordering a piece of jewelry online for a couple of reasons.
-twice I ordered goods online, paid for them and never received them!
-concern about the quality of the ring once received
-concern about satisfaction and re-sizing of ring if necessary
-shipping concerns- could I get the ring on time as there was short lead time and this was a birthday gift
I had searched everywhere and could not find any rings that were as beautiful and unique as the cross ring which I purchased from DeSantis.
Your company far exceeded my expectations.
I received prompt call backs starting with my initial inquiry call. You were willing to answer all of my questions and concerns. Even after I ordered the ring and was worried that it would not look or "feel right", you guaranteed my satisfication, and I was very reassured. The ring is absolutely as beautiful as it looks on the website.
I would not hesitate to order jewelry from you again and actually look forward to doing so.
Service was excellent, and there was follow up to make sure that I was happy.
I am indeed thrilled with your exemplary service and follow up, and my brother absolutely loves his cross ring.
Thank you so much!
Mary L., NJ
I apologize for not getting back to you sooner. I need to tell you my order arrived safely and I absolutly LOVE my silver bracelet and my gold and Tanzanite ring.
Thank you so much for your artistry and for sharing it. I will enjoy my jewelry for many years to come. I will probably have to get a few more items, too.
Thank you again,
Laura S., AZ
My wife loved the onyx bracelet I had purchased for her birthday! Your jewelry is magnificent and I will definitely buy from you again. Do you have any matching earrings to go with the bracelet?
Thanks,
Steve R., IL
