Guarantee and Return Policy
We have a 100% money back guarantee on all our jewelry against workmanship defects and/or product consistency. We will kindly refund your jewelry purchase if it is not as you ordered or there are any defects in the product's workmanship. Tarnish is a natural and common occurence in sterling silver jewelry and is not covered under our guarantee. We recommend you read our jewelry care and cleaning article for proper cleaning and to avoid common neglect which can void the warranty of your DeSantis jewelry. We hold the highest rating with the Better Business Bureau so you can rest assure that national as well as international service will meet your expectations.
We offer this guarantee because we are confident in our ability to offer high quality jewelry that is built to last.
We at DeSantis Jewelry realize that sometimes you may purchase something and decide for whatever reason it is not right for you. For this reason we have a no questions asked 15-day return guarantee. If, within 15 days from the purchase date, you wish to return your purchase, contact us and we will gladly refund your purchase. Please note that we can not accept returns or exchanges on custom ordered jewelry.
Items being returned must be in the original condition in which they arrived to you, and still be under the 15-day return period for a refund. We do not refund shipping charges on returns.
NOTE: Please contact us before returning your purchase for return shipping instructions. We do not give refunds on shipping charges.